- What are the terms of the Return Policy?

  • Customers can return their order within 7 days(*Terms and conditions Apply) after an order has been delivered. We have a reverse pick up facility for most pin codes. For pin codes that are non- serviceable by our courier partners against the reverse pick up policy, you will have to self ship the product(s).
  • In the interest of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled. If you have received a defective product, send us images at support@theapacestore.com and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided to you.
  • If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on support@theapacestore.com.
  • Unboxing Videos is mandatory for Return and refunds
  • Gift cards/vouchers are non-refundable.
  • Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.
  • To maintain strict hygiene standards of our products, we do not accept returns on several product categories, including but not limited to masks, boxers, shorts, sweat-activated t-shirts and socks. The Apace Store may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

- How do I create a Return request?

Customers can return their order within 7 days after an order has been delivered.

For return request, you can use two methods.

1: Send and email on support@theapacestore.com with the order id , reason of return and product images.

2: Send request on WhatsApp 7387152513 with the order id , reason of return and product images.

 

I have created a Return request. When will the product be picked up?

  • Once we receive this request, someone from the courier partner’s team will arrive at the address for a pickup within 3 business days. After we received the product, the complete amount will be refunded to your payment method within 48 hours. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.

- I wish to exchange the product.

Customers can exchange their order within 7 days after an order has been delivered.

For exchange request, you can use two methods.

1: Send and email on support@theapacestore.com with the order id , reason of exchange and product images.

2: Send request on WhatsApp 7387152513 with the order id , reason of exchange and product images.

 

- My product has been picked up but I have not got my refund yet.

  • If it has been 4 to 5 days since the order has been picked by our courier partner and if you have not received the refund, please email us at support@theapacestore.com or WhatsApp us on 7387152513 and we will sort it out for you.

- The product I want to return was bought on discount. Will I get refunded the full amount?

In case of damage, wrong product, size and color. Exchange request should be sent within One Day of delivery.

1: Send and email on support@theapacestore.com with the order id , reason of exchange and product images.

2: Send request on WhatsApp 7387152513 with the order id , reason of exchange and product images.